Our Tour Policies
Weather Cancellation
Wild About Dolphins monitors weather and wind conditions on several local marine/weather forecast sites. Please keep in mind that forecasts are subject to change and predictions more than 24 hours out are not reliable. In the event of potentially poor conditions, we will try to contact you in advance. We request that you contact us the day prior to your tour in the event of possible high winds or thunderstorms. Please provide us with telephone contact details for your party and/or call us direct (305) 294-5026.
Standard Cancellation Policy
Standard cancellation policy requires 48 hours notice by email and/or telephone notification.
Please note the following terms of Agreement/Consent:
1. If you booked online and paid in full at time of booking, you will receive a full refund in the event of a 48-hour cancellation notice with your email notification. Wild About Dolphins reserves the right to cancel your tour in the event of high winds, thunderstorms, and all unsafe conditions. You will receive a full refund if your tour is cancelled by Wild About Dolphins and you are not able to reschedule. An awesome online company — Fareharbor – processes all online Book Now / Prepaid tours. Refunds for prepaid tour cancellations can take up to 14 business days to process.
2. If you booked direct by calling Wild About Dolphins you will not be charged in advance. In the event of a 48-hour cancellation notice or inclement bad weather conditions, the credit card you provided to confirm your trip will not be charged. Wild About Dolphins reserves the right to verify and authorize your credit card prior to your tour. While this is not an advance charge for your trip, you assume full obligation for tour payment if you cancel your confirmed tour outside our 48-hour policy. Trip payment is due in full prior to your tour; you are welcome to use the credit card used to confirm your tour or pay with alternate credit card, traveler’s checks, or cash.
Wild Dolphin Guarantee
Wild About Dolphins is owned / operated by Captain Sheri. Captain Sheri is the founder / director of the Florida Keys Wild Dolphin Alliance. Wild about Dolphins has an exceptional encounter rate for over 20 years.
In the unlikely event that we do not see dolphins, Wild About Dolphins will extend a complimentary return trip on a space available basis.
Captain Sheri runs all of the tours personally and is committed to offering the very best wild dolphin encounter, snorkel experience, and backcountry tour in the Florida Keys.